USA Decon in Pearland, TX

Reviews about USA Decon

• ★ ☆ ☆ ☆ ☆

  August 27, 2020, by Kourtney Sims
  We have had consistent billing issues with this company. Every time we try to address them with the company we get accused of not wanted to pay our bill whenever we either ask a question or dispute an invoice even though our invoices that we get are often late. When we do try to communicate with the company we either get no response at all or a simple reissue of the invoice without addressing our complaint or issue. In our most recent issue we have had to terminate services with the company over the dispute of an invoice dating back to 2014 that we paid. We disputed this invoice with them in Feb., July, and October of this year only to just get a response to our dispute this October and the response that we received was not acceptable. They keep sending us emails and threatening to call attorneys on us even though we have sent them proof of payment directly from their bank because they have yet to cash the check (which we have no control over when they chose to cash their checks we can only send the payment). They even barged into our medical practice while we were with other patients demanding to get their "property back" which is their medical waste boxes since we can't seem to resolve this issue of the missing payment without notice and refused to even wait so that we could give them their boxes when there was only 1 person in the office and that person was helping other patients and then added $25 to the invoice that we are disputing because we asked them to wait! They asked for proof of payment and demanded that we provide this proof in less than 24 hours even though we have been trying to settle this account for several months without any followup from them and we also informed them that we are no longer with the merchant (and provided them proof of this) that processed that account so we will have to hand review each payment but they refuse to allow us to do this. I would not expect a BBB business to behave in this fashion and we would not recommend this business to any other medical practice to use secondary to the difficulty in timely billing and communication.