Lids in Pearland, TX Closed now

Reviews about Lids

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  January 26, 2019, by z v
  This store is terrible. They hardly ever answer their phone. The 1 time I've actually spoken to someone it took me about 30 minutes of calling nonstop. I placed an order to be shipped to store. About 1 week later I checked online to see if my order was in store yet because I never got a call or an email or anything. So I called the store only to be told they did receive it but it was broken. They asked if I wanted them to reorder it. Um YES. The original order was placed Nov. 3, today is Nov. 17 and still nothing. I checked again on website and it says order completed. I called the store but NO ONE EVER ANSWERS!!! To LIVE CHAT with customer service through Lids website takes an eternity if at all to be in touch with someone. I'm "number 13 in queue" and my wait is 1hr 25mins. I think the only reason the line is moving is because people drop out of line. When I saw I'm # 13 I decided to CALL Lids customer service but it's just more of the same run around.